Recruiting for Excellence - Mind your Maslow

The Maslow hierarchy of needs transcends nearly all aspects of life, however none more so than the business world. Staff members are at such staggered stages of living that the odds for tension are of significant concern in business. Even as a boss may well have reached the self-actualization point with a spouse and kids, an entry-level employee might barely be hoping to obtain her first residence.

The considerable difference among workers of different stages of Maslow's theory is most quickly shown with the prior case in point. The stress intensity of somebody who is barely getting by, having anxiety with their physiological as well as safety requirements is of immense concern. Somebody experiencing that much strain can have their job start to suffer.

If a person has their basic needs met such as a place to live, a rewarding family experience, and financial stability, they are more likely to excel in the workplace. It is hard to focus on the job at hand, especially if you don't have the ability to focus. When you are able to focus you are more efficient and effective at work.

This is why a wise business owner puts prospective employees through a thorough interviewing process. Through interviews it's easy to identify those with stable environments. In Maslow's terms, smart supervisors want to recruit employees in the self-actualization and esteem stages. Both of these stages usually take other people into account when working.

Workplace competition generates a higher quality of product and promotes employee cohesion. Esteem stage employees make a great fit for your business due to their more competitive need to excel, combined with their need for attention and the respect of their coworkers. Esteem stage employees are better at maintaining excellent interpersonal workplace relationships and can provide your business with quality work.

Employees in the self-actualization stage are also useful employees. These employees are focused on the task at hand. They have a calmer demeanor, knowing their self-worth and not having the lesser of life's struggles bearing down on them. Also, since people do not stay in a single stage, and my slide back down the pyramid, it is better to have someone who is still high enough on the pyramid, even with a backslide, who will still be a confident, efficient worker.

The business world can benefit from a Maslow-like overhaul of its practices. If carefully studied, we'll see that employees with greater focus and competency mean a more successful business. It naturally follows that the quickest and most efficient route to success is to recruit members from the top tier of Maslow's hierarchy.

Bookmarx 09/25/2011

• Project Manager Career Path

  tags: project management Career PMHut

  • Before embarking on a project manager career path, you need to ask yourself whether or not you have a passion and aptitude for this type of work. If you’re up to the challenge overseeing the contributions of a diverse team and managing the expectations of key stakeholders, this may be the position for you. A project manager career path requires strong communication and organizational skills, the ability to juggle multiple tasks simultaneously and an understanding of the functional roles of departments throughout the organization.
  • The first step in becoming a project manager is to get the right education. You don’t necessarily need a degree in project management, but you do need to have specialized training. Industry certification will give you an even greater edge in securing the best positions.
  • you do need to have specialized training
  • When evaluating your training options, consider what will make your résumé stand apart from the competition. A masters degree from an accredited university shows that you are serious about a project manager career path. The good news is that with the widespread availability of online programs, location is no longer a limitation. Those who prove themselves on the job and demonstrate a commitment to continuous learning have excellent advancement potential.
    

Bookmarx 09/24/2011

• Project Management Course
  Take one, learn project management, get certified, get paid.
  

• tags: PMP

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Abraham Maslow's Workforce Motivation Wizardry

Maslow's Hierarchy of Needs was written as he tried to convey the basics of human concern and desire. He based his research on the more intellectual people of his era. Abraham Maslow's Needs Hierarchy has five different tiers. Included in these five tiers are Physiological, Safety, Love and Belonging, Esteem, and Self Actualization. In his theory, Maslow says that lower tiers must be reached before one can attend to the higher levels. It's important to know where your team sits as a whole, as well as knowing the placement of each person in the group.

The lowest level is a human's physiological concerns. In order to survive, we must feed ourselves, quench our thirst, breath, use the bathroom, and procreate. If we did not do these things, then we could not survive. A leader must make sure that his employee's basic concerns and comforts are met in order for them to reach their full potential. For example, if an employee is freezing cold in the work place, then she will not work as quickly and efficiently as if she were in a comfortable environment.

Safety and security occupy the second tier of needs that humans have to fulfill in Maslow's Needs Hierarchy. For adults, safety is achieved by having employment and monetary security. At work, employers should create a secure environment for the workers. Employees who fear layoffs or termination will not invest as much care or effort as they could. Without job security, employees might do sub-par work. Even worse, insecure employees might resort to causing harm to the company as a form of revenge.

The third step covers a person's desire to belong and feel loved. By helping employees establish friendships with one another, an employer can help create an environment in which employees enjoy working. Scheduling social events or pairing compatible individuals on tasks are ways an employer can provide bonding opportunities.

The fourth level involves a person's esteem. Humans have the desire to feel as though they are part of a group. In group situations, we have the ability to feel emotions of achievement and confidence. We start to gain the respect of others which in return boosts our self esteem. An employer can create activities outside of work to help engage his employees. Whether it is a team sport or relay picnic event, co-workers can bond over the activities, have a great time, and boost their confidence in themselves.

Self-actualization is the last level of Maslow's Hierarchy of Needs. This level includes our ability to solve problems, reach moral decisions, and use our creativity. This tier cannot be reached until all of the previously summarized levels have been accomplished. Once we have achieved self-actualization, we become fully mature adults.

Motivation, McGregor, and Management

When I'm asked about the topic of employee motivation, I describe the nature of work and human nature and share my belief that people don't come to work so that they can fail. While this may seem odd, I have worked with managers and leaders who don't fully believe this statement. Applying Douglas McGregor's theory of motivation, these folks belong to the Theory X camp which asserts that the average worker dislikes work and will avoid it at any price. Theory X managers aren't positive thinkers. Based on my life experiences, I have reason to believe in Theory Y and my perspective is that that no one wakes up saying, "Gosh, I hope to fail miserably today," or "Let's hope I perform with overwhelming mediocrity." Everyone wants happiness, success and meaning in their lives.

"If we lived in a perfect world, there would not be a need for managers."
- Bryce's Law

"Surround yourself with the best people you can find, delegate authority, and don't interfere."
- Ronald Reagan (1986)

Over the years there has been a lot of discussion about Theories X, Y, and Z in management; whereas "Theory X" is autocratic, "Theory Y" is more of a "carrot and stick" mentality and "Theory Z" promotes individual participation. Remarkably, despite the many years of promoting the rights of the worker, today we primarily live in a Theory X world. Employees are told what to do and when to do it, without any interest in their input. Today, this is commonly referred to as "micromanagement." With this approach, even though the work will get done eventually, there is no company loyalty from the worker, mistakes are made and quality suffers, and productivity slides since there is no personal sense of pride by the employee. In other words, the company works, but certainly not like a well-oiled machine.

The people that run many non-profit groups have the best intentions, but they seldom know how to actually manage. Sadly, some people get involved with such organizations to satisfy a petty power trip they are on. Consequently, they have little regard for organization and adherence to existing policies and rules. Instead, they try to micromanage everything. People, particularly volunteers, have a natural aversion to micromanagement and quickly lose interest in their work.

Some of the most productive organizations are those where management succeeded in aligning the individual workers with the running of the company. While management is still in control, they have stimulated employee interests by encouraging their participation and feedback.

Even in this model, management still has some top-down responsibilities, including:

1. Delegate - prioritize and assign tasks to qualified employees.
2. Control work environment - minimize staff interferences and provide a suitable workplace to operate with the proper tools to perform the work.
3. Review progress - study employee reports and take corrective action where necessary.

Determining the current situation of the organization, the current status of the employees, and the organizational cultures are just a few additional responsibilities of a leader. Changes in cultural and organizational structures have caused every organization to change their management styles every now and then. Some prefer to use the authoritarian style which focuses on the concept of teamwork and empowerment of employees and there are some who uses the managerial style which focuses on technical aspects of the leader who controls all the activities within the organization.

Complex Organizational Structures

The Family & Children's Services division of the San Francisco Human Services Agency is a complex organization, but it can be easily understood through the Bolman and Deal's four frames.

Bolman and Deal's Structural Frame involves these core assumptions:

1. Organizations exist to achieve specified goals and objectives.
2. Organizations use specialization and a clear division of labor to increase efficiency and improve performance.
3. Coordination and control make sure that the diverse efforts of individuals and units align.
4. Organizations work most effectively when rationality wins over personal preferences and external pressures.
5. Structures must be designed to fit an organization's circumstances (including its goals, technology, workforce, and environment).
6. Problems and performance gaps arise as a result of structural deficiencies and are best remedied through root cause analysis of these deficiencies and restructuring appropriately.
   

FCS exists to achieve established goals and objectives. Some of these goals, for example, are to protect San Francisco's children at risk of neglect and abuse, preserving their families through assistance via a wide range of services. This is achieved through investigations of child abuse and, in some situations, by putting children in foster care.

FCS has internal specialization and a clear division of labor. For example, the emergency response units are trained to interview children, parents, and others to determine if child abuse allegations are true, whereas the specialized teen units are trained to work with adolescents in foster care to stabilize placement and prepare the teenagers for successful adulthood.

Coordination and control of the agency's various activities is provided by the presence of managers at various levels, who supervise all the employees and all the projects.

Rationality prevails - For example, workers must be objective and put aside personal perspectives when reporting to the courts, which operate under rational laws, policies, and procedures. Furthermore, decisions about how to deal with families, including whether or not to remove children from their homes, are made collectively by the agency, not by individuals, who may have personal motives at stake.

The organizational structure at FCS is designed to fit the organization's circumstances, in the sense that the agency recognizes that its budget and workforce are limited, and so it cannot propose goals that are beyond its means. For example, the agency cannot investigate every home about which a complaint is made. The truthfulness of the complainant must be taken into account, as well as the seriousness of the charges.

There are problems and performance gaps in the agency that arise from structural deficiencies and can be remedied through analysis and restructuring. For example, recent studies have shown that the agency places a disproportionate number of African-American children in foster homes. Some people would argue that this is connected to the fact that most social workers in FC are, as are most social workers in the US, Caucasian women. The federal government has taken an interest in this situation, and has recommended, among other things, that there be fewer removals of children from homes and more assistance to homes in the way of services.

Human Resources - According to Abraham Maslow (1954), humans must first satisfy their needs for well-being, including food and shelter, and only then can they address their higher needs, such as belongingness, self-esteem, and self-actualization. To Maslow's hierarchy of needs, McGregor (1960) added two notions, which he called Theory X and Theory Y, that apply to organizational contexts. According to Theory X, most organizational managers assume that their subordinates are, in the words of Bolman and Deal, "passive and lazy, have little ambition, prefer to be led, and resist change".

According to McGregor's Theory Y, a managers essential task "is to arrange organizational conditions so that people can achieve their own goals best by directing their efforts toward organizational rewards".

Maslow's ideas and McGregor's Theory X and Theory Y play out heavily. The administrators make sure that each employee is provided with his or her basic needs-a workspace, office supplies, and office equipment-so that they can meet their potential in delivering services to clients. However, many of the managers operate out of the assumption that workers are lazy, lack ambition, and do not favor change (Theory X). This is manifested in micro-management actions as section managers require workers and supervisors to submit compliance logs and weekly reports to make sure the work is being done. At times, the actual acts and times of completing these reports prevent quality contact with families. On the other hand, Theory Y is played out at FCS in various ways, such as when an employee is cited as "employee of the month" for outstanding service.

The political frame is also apparent at FCS. Within this framework, organizations are seen as political arenas that host a complex web of players and interests. In this context, coalitions are established, people fight for scarce resources, and decisions are made by bargaining and jockeying for position.

At FCS, it is easy to see the complex web of players and interests. Beside its organizational structure, with administrators and employees fighting for resources and jockeying for position, there is the court system that the agency has to deal with, sometimes antagonistically, and the families that the agency serves, also sometimes with resistance. The agency has a union, which fights for the employees' rights, and many staff members belong to various professional associations. In addition, many of the foster parents belong to a foster parents association. The conflicts among all of these players serve as a check and balance system to protect the needs of society at large and all the various individuals involved.

The symbolic framework clearly applies to FCS, for this agency, like every other social agency in the country, is dedicated to noble causes: in this case, protecting children from harm and helping families to survive and prosper. The agency does these things literally, but there is a sense in which everyone in the agency is united under the symbol of doing good in the world.

Leadership Hijinx: Theory X with a Kaizen Concealer

Looks like Kaizen, but it's not...

It seems like a straightforward, harmless theory. We should transform labor into a type of frolic. Subsequently, the team will appreciate this effort and thus perform harder. This is nothing but X Theory in a fancy disguise.

The term Theory X was originally created by Douglas McGregor in 1960. The construct driving the X Theory is that management believes laborers are naturally lazy, tending to sidestep tasks if they can, and that they fundamentally loathe employment. The latest alternative is the belief that folks fundamentally loathe employment and require trickery to have a good time at the office with a strategy which transforms work (which usually is difficult) into fun (which is nice).

Workers can surely have an enjoyable experience at work without having the hoopla or the pinatas. This is real, since I've heard these people talk about "the good old days when it had been great to come to their job." Quite a few addressed the quality of "fun" plus they weren’t talking about a specific program, they were speaking of regular effort.

Workers will have a ball at work if they're engaging in vital tasks with people that they like. They need objectives and goals that are specific as well as fair combined with continual insight in order to learn how they're doing. Ultimately, the staff must be regarded justly.

Those actions are merely what it takes for solid guidance. First-rate leaders create the variety of workplace in which people are effective and morale is increased, the sort where folks have fun.

Strengthen the standard of one's supervision and folks will likely have a lot of fun in the office. They will likely enjoy those impressive intrinsic rewards that you have read or heard a lot about.

When you've solidified the characteristics of an effective leader, one could bolster it with elegant encouragement and award plans which build on the daily positive results your staff already encounters. These kind of motivation systems are a wonderful supplement to superb management, not a replacement.

Theory X Takeaway - Chief's Main Point

Once one constructs an effective operating condition for one's organization, the workers are going to be productive while individuals enjoy the implicit benefits that make the effort exciting.